Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our shared hosting is not separate from the hosting account. It is an integral part of our fully featured Hepsia Control Panel and you’ll be able to visit it whenever you need with just a couple of mouse clicks, without leaving your account. The ticketing system comes with a quick-search field, so you can track the status of any ticket that you have already submitted, if needed. You can also see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to solve a particular problem even before you actually open a ticket. The response time is maximum sixty minutes, which implies that you can get swift assistance whenever you need it and if our tech support staff suggests that you do something in your account, you can do it instantly without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more convenient to manage everything in a single location, which is why we’ve implemented a ticketing system into the in-house built Hepsia hosting Control Panel, which is offered with every single semi-dedicated server account. This will allow you to manage the correspondence with our support staff along with your website files, which implies that you won’t have to remember additional sign-in credentials for another admin interface. You’ll be able to post a new ticket or to track the status of an old one with no more than a couple of mouse clicks while you’re browsing the content hosted in your account. You can also go through older tickets using a smart search functionality or take a look at relevant knowledgebase articles, which contain solutions to commonly confronted predicaments. The inbuilt ticketing system is strictly monitored 24x7x365 with the maximum response time being just 1 hour, so there will always be somebody to assist you.