In case you have ordered a web hosting package and you’ve got certain enquiries with regards to a given feature/function, or if you’ve stumbled upon a certain difficulty and you need support, you should be able to get in touch with the respective help desk support team. All hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, since the most efficient way to tackle a problem most often is to post a ticket. This kind of communication makes the replies exchanged by both parties simple to track and enables the help desk support team members to escalate the problem in case, for instance, an admin must interfere. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll need to have at least two different accounts to get in touch with the support team and to actually administer the hosting space. Constantly switching between the accounts may sometimes be a bore, not to mention the fact that it requires quite a long period of time for the majority of hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our shared hosting is not separate from the hosting account. It is an integral part of our fully featured Hepsia Control Panel and you’ll be able to visit it whenever you need with just a couple of mouse clicks, without leaving your account. The ticketing system comes with a quick-search field, so you can track the status of any ticket that you have already submitted, if needed. You can also see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to solve a particular problem even before you actually open a ticket. The response time is maximum sixty minutes, which implies that you can get swift assistance whenever you need it and if our tech support staff suggests that you do something in your account, you can do it instantly without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in a single location, which is why we’ve implemented a ticketing system into the in-house built Hepsia hosting Control Panel, which is offered with every single semi-dedicated server account. This will allow you to manage the correspondence with our support staff along with your website files, which implies that you won’t have to remember additional sign-in credentials for another admin interface. You’ll be able to post a new ticket or to track the status of an old one with no more than a couple of mouse clicks while you’re browsing the content hosted in your account. You can also go through older tickets using a smart search functionality or take a look at relevant knowledgebase articles, which contain solutions to commonly confronted predicaments. The inbuilt ticketing system is strictly monitored 24x7x365 with the maximum response time being just 1 hour, so there will always be somebody to assist you.