When your hosting supplier supplies live chat support, you'll be able to speak with an agent in real-time and learn helpful info or get an issue resolved in a timely manner. The main advantage of using chat compared to calling to talk to a live person is that you need just a computer with access to the world wide web, which means that you will not pay any charges when you are in a different state or country. In addition, it'll be quicker to copy and paste information for example domains, usernames or error messages in other words details which are sometimes difficult to share with the other party on the phone. The live chat is also a much quicker option to contact the hosting supplier's support team as compared to using a ticketing system. Last, but not least, in case some trouble needs a bit more time to be resolved, you'll be able to do something different while you wait for support on the live chat, so that you will not lose time - something that is not possible in case you are on the telephone.

Live Chat Support in Shared Hosting

We supply a live chat support service for all shared hosting that we offer and we're able to help you with almost everything live. If you do not have an account with our company yet, we'll provide you with more information about the plans to help you to select the most appropriate package. In case you are a current client, we are able to assist you with any billing or general matter and with numerous common tech troubles, for instance an e-mail address setup in a desktop email client. When you are unable to call us for whatever reason or you are in some country where we don't have a local phone number, the live chat is the best option to get in touch with us. Of course, some situations require more time to examine and test, which means that you will have to open a support ticket to our technicians, however, we are able to save you time and help you with many problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, so when you have any kind of questions concerning our semi-dedicated servers, you can contact our customer support team at any time no matter if you've already purchased an account or not. In general, the chat service is for pre-sales, billing and general questions and issues, still we're able to assist you with quite a few technical questions as well. We will help you select the proper plan for your websites if you don't have an account yet, we can reply all the billing questions or concerns you have or we can assist you with setting up your new email address on your PC or smartphone - all this will be done in a timely manner since our live chat service is available all day, each and every day. Any time you require help, you are able to talk to a representative and save considerable time.