Should you ever encounter a problem with your website and be incapable of coping with it, ask the respective web hosting company’s help desk support team to assist you to get the site back online. A fast resolution would be the perfect scenario, but lots of hosting companies respond within twenty four hours and even more, all the more so if you’re dealing with a reseller. Even if the problem can be fixed easily, your website may not function satisfactorily or may not be available at all for an extended period of time, so you may lose prospective customers because it is highly unlikely that anybody would enthusiastically return to a site that is broken. That’s why, you need to make sure not only that you can touch base with your hosting company, but also that they can answer and help you in a timely fashion. If a script update does not go as planned or you delete something unintentionally, for example, the site should be fixed swiftly so as to prevent extended unavailability.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting include a sixty-minute reply time guarantee, which goes to say that no matter what question or complication you might have, we will always be there to lend you a hand. As a matter of fact, it rarely takes more than half an hour to get a problem resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our help desk support staff reps will be at your service 24x7, even on weekends and official holidays, which suggests that you’ll receive immediate assistance at all times. We realize just how expensive time can be, so by the time we respond to your e-mail or support ticket, we’ll have investigated the issue and, if we haven’t found a solution, we will give you more info on what you need to do on your end – when the case demands it. With our support service, you can be sure that there will be someone to help you immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we understand precisely how crucial it is to get well-timed support, we promise that you won’t ever have to wait around for more than an hour to obtain a reply to any ticket that you submit from your semi-dedicated server CP. In reality, you’ll seldom have to wait around for more than 20 to 30 minutes and this applies to any enquiry regardless of its nature – billing, technical or general. On top of that, our tech and client support team is working 24 hours a day, which goes to say that even if you send a ticket during legal holidays, you will always obtain an instant reply, which will include the answer to a question, the solution to a complication or the information necessary to solve an issue yourself – in case there is something that you have to do on your end. With us, you’ll never have to waste an entire day waiting for a reply like you would with many other providers.