Although this is not the most importantaspect for you to distinguish a trustworthy shared hosting company from a bad one or a reseller from a real provider, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person firm and that you will be able to reach somebody every time you're looking for assistance. The phone support for web hosting services may range from general to professional, thus the problems which can be resolved with a call vary depending on the specific supplier. Usually, these issues are more basic and feature billing or 1st level tech issues as more complex tasks often require a support ticket where both you and the system administrators can track the proceedings with a particular issue. Nevertheless, the option to call your supplier will save you a lot of time and efforts for the countless tiny problems which will eventually show up when you manage your web hosting account.

Phone Support in Shared Hosting

As we have live phone support 14 hrs daily, you will be able to contact us and talk with our customer support agents to get more information about any of the shared hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we now have phone numbers on 3 different continents so you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you can phone us about general and billing issues, or even about some tech ones. In case the situation is strictly technical or it requires longer time to handle, you should use our ticketing system, which will enable both you and our technical support crew to track the info provided by both sides.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server plans that we offer. Whether you would like to learn more about our plans, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more complicated issues could need a ticket in order to give some time to our tech support crew to analyze, we'll assist you with lots of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have an international number where you will be able to reach us.