24/7 Customer Support in Shared Hosting
All our shared hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting solutions before you make an order or you are a current client and you have any question or some problem, you can contact us at any time, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical matters or any troubles that require extra time to investigate and resolve. Unlike a number of other website hosting suppliers, our trouble tickets feature a warranted maximum response time of just one hour, thus whatever the trouble is, it will be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you can reap the benefits of our 24/7 tech support services even on public holidays. Your websites will be available at all times and so will we. With various communication options, you are able to select the optimal approach to get in touch with us and find out about our services in case you do not have an account yet, or ask for assistance in case you are already among our customers. You will be able to give us a call, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with 1-hour reply time guarantee, though it hardly ever takes over 20 minutes to get assistance irrespective of the complexity of the problem. With our customer and tech support services, we are there for you anytime you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will never need to wait for more than an hour in order to receive help for any difficulty that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the support tickets which you open from your billing Control Panel or emails that you send to our technical support team. We have local phone numbers in several countries globally as well as a live chat service where we can assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the numerous means of communication, so no matter what your question or issue is, there's always someone to help you out without delay. In case you need help with third-party software, that you cannot set up or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we supply come with 24/7 support via different methods of communication and with a 1-hour maximum reply time guarantee. When you want to find out more about the packages or you have some general or billing questions, you are able to phone one of the local numbers we have internationally or you could use our live chat support and talk to a live representative. For entirely technical matters that need the help of a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to track a specific problem. The answer time for them rarely surpasses 30 minutes, which means that you can forget all about having to wait for a whole day to receive support. Our support service is available for all of the server-related matters, including the pre-installed software. When you want assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we supply with all the packages.