Customer Support Channels
A One–Hour Response Guarantee
All your help requests will be replied to in maximum 60 min after the ticket or email was submitted. If your issue needs further assistance from an administrator, we will forward the support ticket or the email to the person on duty, without delay then leave a note to notify you that more time will be required for reaching the optimal solution. And if you order our Managed Services package, any of the server administration services included there will be completed whenever you like.
An Exceptional Customer Service
- We’ll be available to you 24/7/365 to answer any questions that you may have regarding our Online Control Panel or any of the applications that we have installed for you on the server. In case you also need assistance handling server administration tasks, take advantage of our Managed Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures.
An Intuitive Help Area
Our Online Control Panel has been pre–installed for each dedicated server. Among its features is a very handy integrated knowledge base that will walk you step by step on how to use it. Most help articles also video versions which demonstrate all the actions that you can perform in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Online Control Panel.