Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You will find almost all the answers to your questions in the user–friendly Help section incorporated into our Online Control Panel. It includes an immense knowledgebase with commonly asked questions and exhaustive help articles compiled by our skilled help desk support team.

  • Top quality support service
  • How–To Video Clips

  • For those who prefer to learn how to resolve a frequently experienced problem by watching a tutorial video clip, we have added a selection of video tutorials to our Online Control Panel. All the how–to videos are short and simple to comprehend. They offer you visual presentations of different web site administration actions.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 help desk service with a 1–hour support ticket response guarantee. A team of proficient techs will be at your disposal to attend to all the enquiries that you may have. During non–peak times, an answer will be provided in even less than twenty minutes.