Customer Support Channels
A 1–hour Response Guarantee
Our client help staff is trained to quickly deal with all of our shared hosting clients’ queries and information requests. Through our ticketing system, it is also possible to submit your request and a support team member will most likely return to you in only max 1 hour. Actually, practice has shown that the common resolution time frame is Twenty minutes.
A Top–quality Support Service
Our customer assistance service is supplied by a group of capable technicians who’re ready to respond to your inquiry as fast as possible. You’re able to get hold of the tech support team crew by launching a customer assistance ticket from your Online Control Panel or by submitting us an e–mail message. On working days, you may as well call us on the phone or make use of the live chatting solution.
An Intuitive Help Section
Our Control Panel has an extensive know–how base which is built–into all sections. In each area, you will find a Help control key that will load for you a variety of step–by–step courses on how to utilize a specific option or perform a specific action. Additionally, we have produced mini seminar films so that you can get a better idea of the Control Panel’s interface.