1 hour ticket response
We are dedicated to offering a fast and proper reply to each ticket submitted by a client. Our skilled help desk support team members will review your problem and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, the average support ticket response time has proven to be twenty minutes.
A Premium Tech Support Service
Each member of our customer service team has many years of experience in the shared hosting arena and the majority of them have worked for us for at least 5 years. They all are ready to answer all your requests in the most efficient way possible.
An Easy–to–Browse Help Center Section
To help you find a quick tip on how you can use a specific service, we have incorporated a really intuitive Help section in our Online Control Panel. You can search through a huge collection of web hosting account administration articles and website administration articles, check out the F.A.Q. library or watch our educational video tutorials.