Support and Help Channels
A 60 mins Ticket Solution Guarantee
Our technical help and support team is on duty day and night to reply to all of your current service tickets. Every ticket you submit to us shall be replied to within up to 1 hour. If your problem demands some help from an admin, we are going to address the ticket to the technician in charge and will let you know that the case will soon be resolved.
Professional Technical Assistance Service
We will offer you around the clock technical help by using a super–fast ticketing system incorporated into your Control Panel. You can write to us whenever you want about any of the applications that come pre–installed on your virtual server, including the desired Linux OS, the server administration panel and our in–house designed Online Control Panel.
An Informative Help Section
A detailed and consistently updated collection of articles is included in our in–house built Online Control Panel. It offers quick tips about how to perform all the key website maintenance jobs. The Help zone supplies descriptive how to articles and step–by–step video guides. You can gain access to the Help zone by clicking the Help or Video buttons in the upper right side of each Control Panel section.